ABOUT HUGO

Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs.

Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2023, we’ve scaled rapidly while maintaining strong retention and consistent execution quality.

We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies.

Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy.

WHAT DOES THE ROLE ENTAIL

• Environmental Stewardship & Hygiene Control

  • Establish and personally lead a rigorous 3x daily physical "Campus Sweep" protocol across all three locations to eliminate lapses in facility hygiene, compound tidiness, and toilet standards.

  • Enforce strict grooming, uniform, and personal hygiene compliance for all outsourced staff on the premises.

  • Execute precise space allocation to maximize campus seat capacity. Implement strict inventory controls for office consumables to ensure zero stock-outs of critical supplies.

• Logistic Precision & Staff Mobility

  • Manage the end-to-end execution of corporate travel logistics, dispatch operations, and vital night transport support for staff shifts, ensuring zero operational downtime due to logistical delays.

  • Manage day-to-day office life to maintain high Workplace Satisfaction, executing clear community announcements and managing visitor traffic seamlessly.

• Compliance & Risk Mitigation

  • Maintain a flawless, audited archive of corporate policies, office procedures, and property liaison records.

  • Ensure 100% adherence to local health, safety, and corporate regulatory requirements, keeping Hugo a compliant and protected entity at all times.

• Financial Accountability

  • Optimize the Admin cost-per-active-seat. Eliminate procurement leakages, negotiate aggressively with vendors, and manage the monthly admin budget with zero variance.

QUALIFICATIONS

• A Bachelor’s degree or equivalent in business admin or office management.

• 5+ years of experience in Office Administration or Facilities Management, preferably in a fast-paced BPO, hospitality, or multi-campus corporate environment in Nigeria.

• Hands-on, detail-oriented leader who coaches their team toward proactive execution rather than reactive firefighting.

• Proven track record of managing and holding external service providers (janitorial, transport, security) strictly accountable to SLAs.

• Exceptional logistical coordination skills under tight timelines (especially regarding transport and shift movements).

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status