ABOUT HUGO

Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs.

Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2023, we’ve scaled rapidly while maintaining strong retention and consistent execution quality.

We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies.

Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy.

THE ROLE

As Talent Acquisition Manager, Corporate Hiring, you will own end-to-end recruitment for the corporate roles, ensuring hiring moves with pace, structure, and sound judgment.

This is a hands-on role for a strong operator who can manage multiple priorities, build trust with hiring managers, and bring consistency to hiring execution in a fast-scaling environment. You will be responsible for keeping roles moving, improving visibility across pipelines, and ensuring stakeholders have confidence in the hiring process.

While the role is primarily execution-focused, you will also be expected to strengthen hiring discipline through better tracking, clearer communication, and practical process improvements over time.

WHAT YOU’LL BE DOING

Talent Acquisition Delivery & Execution

• Own full-cycle recruitment for corporate roles across multiple functions

• Manage active requisitions end-to-end, ensuring roles move efficiently through each stage

• Drive hiring execution with a focus on speed, quality, and consistency

Hiring Operations & Pipeline Management

• Maintain clear visibility across all active roles, including progress, risks, and next steps

• Keep pipelines moving proactively and resolve bottlenecks early

• Ensure structured tracking of candidates across all stages of the process

Stakeholder Management

• Partner closely with hiring managers to define role requirements and align on candidate profiles

• Provide clear guidance on hiring progress and decision points

• Support consistent and timely decision-making across teams

Sourcing & Talent Pipeline Development

• Build and maintain pipelines for recurring and hard-to-fill corporate roles

• Use direct sourcing, referrals, and external partners where needed

• Strengthen quality of inbound and outbound talent flows over time

Process, Reporting & Continuous Improvement

• Deliver clear weekly updates on pipeline status and hiring progress

• Improve hiring workflows, templates, and coordination between stakeholders

• Strengthen hiring discipline through better structure, follow-through, and visibility

KEY REQUIREMENTS

• 7+ years of experience in Talent Acquisition, including full-cycle recruitment across multiple concurrent roles in fast-paced or scaling environments

• Proven experience partnering with hiring managers and stakeholders to deliver consistent hiring outcomes

• Strong experience sourcing niche, hard-to-fill, or urgent roles

• Experience working with agencies or external recruiting partners is an advantage

• Strong ability to operate in fast-moving, ambiguous environments with high ownership and independence

• Strong communication skills and stakeholder management ability

• Highly organized with ability to manage multiple active roles and maintain pipeline discipline

• Strong judgment in candidate evaluation and hiring decisions

• Experience hiring across multiple geographies is an advantage

• Experience in startup, BPO, or similarly dynamic environments is an advantage

WHAT SUCCESS LOOKS LIKE: FIRST 90 DAYS

• Active roles are clearly tracked and progressing

• Weekly reporting gives meaningful visibility

• Hiring managers are better guided and more accountable

• Priority roles move faster with fewer avoidable delays

• Hiring execution becomes more structured and dependable

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status