About Hugo

Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs.

Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2017, we’ve scaled rapidly while maintaining strong retention and consistent execution quality.

We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies.

Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy.

Role Overview

Hugo is seeking a Strategic Account Executive responsible for expanding one of the company’s most important global technology partnerships.

This role focuses on identifying and closing new opportunities across a large and complex enterprise environment. The Strategic Account Executive will work across multiple teams, business units, and stakeholders to uncover new outsourcing opportunities and expand Hugo’s footprint.

You will operate as both a relationship builder and strategic hunter, developing deep internal networks while identifying new programs that Hugo can support.

This is a quota carrying role focused on both expansion and new opportunity creation within an existing strategic partnership.

Key Responsibilities

Strategic Account Expansion

• Develop and execute a comprehensive account strategy to expand Hugo’s presence within a major technology organization

• Build relationships with stakeholders across multiple teams, business units, and operational groups

• Identify whitespace opportunities where Hugo’s services can create measurable operational value

• Revenue Growth

• Generate and close new opportunities across Hugo’s full portfolio of BPO services

• Lead discovery conversations to understand operational challenges and outsourcing needs

• Design tailored service solutions aligned with client goals and internal priorities

• Enterprise Relationship Development

• Build trusted relationships with senior stakeholders and decision makers

• Develop a deep understanding of internal structures, budgets, and operational priorities

• Position Hugo as a strategic partner capable of supporting multiple operational functions

Internal Collaboration

• Partner closely with Hugo’s delivery, operations, and executive teams to design solutions

• Coordinate cross functional resources to pursue and close strategic opportunities

• Maintain strong CRM discipline and account visibility

What Success Looks Like

• Expansion of Hugo’s footprint across multiple teams and programs

• Consistent generation of new opportunities within the strategic account

• Strong executive relationships and long term partnership growth

• Successful delivery of large scale outsourcing programs

Qualifications and Experience

• Experience selling BPO, outsourcing, or complex services to large enterprise organizations

• Demonstrated ability to navigate complex organizations with multiple stakeholders

• Proven track record of expanding large strategic accounts

Core Competencies

• Exceptional relationship building and executive communication skills

• Strategic thinking combined with strong deal execution

• Highly disciplined pipeline management

• Ability to operate autonomously while coordinating cross functional resources

Tools & Technology

• HubSpot

• Apollo

• LinkedIn Sales Navigator

Location & Travel

• Flexible location including United States, Africa, or India

• Travel required as needed to support strategic client engagement

Compensation

• Base salary plus commission

• Competitive compensation structure with uncapped earnings and multi-year commission opportunities

What We Offer

• A flexible, remote-first work environment with strong operational support

• Meaningful autonomy and ownership over high-impact deals

• Competitive compensation with uncapped upside

• The opportunity to sell services that create long-term value for clients and their teams