ABOUT HUGO

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.

Role Overview

The QA Engineer will join the Product & Engineering team to ensure high-quality delivery of Hugo’s internal platforms and CX solutions. This role will establish scalable testing practices and support fast release cycles.

This individual must be AI-native, automation-focused, and comfortable working in a fast-moving product environment.

What You’ll Be Doing

• Define test strategy for product features

• Build automated testing frameworks

• Validate integrations across systems

• Support rapid release cycles

• Ensure end-to-end feature quality

• Partner with engineers on quality standards

• Implement CI-based test automation

• Perform exploratory testing

• Drive quality metrics and reporting

Key Responsibilities

• Create and maintain automated test suites

• Test APIs and frontend applications

• Write test plans and test cases

• Perform regression testing

• Validate data and integration flows

• Track and manage defects

• Support UAT with stakeholders

• Improve release confidence

Qualifications & Experience

• 3+ years QA engineering experience

• Experience testing web applications

• Experience testing APIs

• Automation experience (Cypress, Playwright, Selenium)

• Understanding of Agile workflows

• Experience with bug tracking tools

AI-Native Expectations

• Use AI tools for test generation

• Experience with AI-assisted test automation

• Interest in intelligent testing approaches

• Ability to automate repetitive QA workflows

Nice to Have

• Performance testing experience

• Data validation testing

• Experience with CI/CD testing pipelines

• BPO or operational tooling exposure

Shared Expectations Across All Roles

• Fast-paced execution and ownership mindset

• Strong collaboration with Product team and Process owners

• Interest in business and operational context

• End-to-end feature ownership

• AI-native engineering workflows

• Bias toward automation and scalability

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status