ABOUT HUGO

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.

Role Overview

The Fullstack Engineer will join the Product & Engineering team to design and build internal and client-facing platforms. This role requires strong product ownership, rapid execution, and the ability to deliver features end-to-end.

Engineers at Hugo are expected to be AI-native builders who understand business context and actively shape product direction.

What You’ll Be Doing

• Build full-stack applications supporting CX and operations

• Own features from concept to deployment

• Develop backend services using Node.js and Express

• Build modern frontend interfaces using React

• Design APIs and system integrations

• Collaborate with product on solution design

• Integrate with CRM, helpdesk, and workforce platforms

• Implement analytics dashboards and reporting tools

• Optimize application performance and scalability

• Rapidly prototype new ideas and internal tools

Key Responsibilities

• Design scalable backend services

• Build reusable frontend components

• Develop integration middleware

• Implement authentication and authorization

• Support real-time features where required

• Write maintainable and testable code

• Participate in architecture discussions

• Support production releases

Qualifications & Experience

• 4+ years fullstack development experience

• Strong Node.js and Express expertise

• Strong React experience

• Experience designing REST APIs

• Experience with SQL or NoSQL databases

• Understanding of scalable architecture

• Experience integrating third-party APIs

AI-Native Expectations

• Comfort using AI coding assistants and copilots

• Experience building AI-powered features is a plus

• Interest in LLM-based workflows and automation

• Ability to rapidly prototype using AI tooling

Nice to Have

• TypeScript experience

• Experience building internal tools

• Experience with real-time systems

• Cloud platform exposure

• Analytics dashboard experience
  
  WHAT WE PROVIDE

  Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
  

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  PRIVACY STATEMENT

  Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.

  EQUAL OPPORTUNITY STATEMENT

  Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status