ABOUT HUGO

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion-dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.

WHAT YOU’LL BE DOING

The Solutions Architect will design and prototype technical solutions that improve CX delivery, reduce cost, and enable new revenue streams at Hugo. This role is responsible for translating business and operational needs into scalable, reliable, and commercially viable technical systems.

This person will act as a bridge between operations, product, engineering, and clients.

Key Responsibilities:

• Design high-level system architectures for CX and AI-enabled solutions.

• Build rapid prototypes and proofs of concept to validate feasibility and business value.

• Lead technical solution design for new products and client pilots.

• Define system integrations across CRM, help desk, chat, workforce, and analytics platforms.

• Work with internal and external engineering teams to guide implementation.

• Make build vs buy vs partner recommendations based on cost, speed, and scalability.

• Produce clear technical documentation, diagrams, and solution specs.

• Support pre-sales and client conversations with technical input where needed.

• Ensure solutions are secure, scalable, and cost-aware.

Qualifications & Experience:

• 5–10 years of experience in engineering, solutions architecture, or technical product roles.

• Hands-on experience with at least one backend and one frontend language.

• Strong understanding of APIs, system integrations, and data architecture.

• Practical experience with SQL/NoSQL databases and performance considerations.

• Ability to explain technical concepts clearly to non-technical stakeholders.

• Strong ownership mindset and bias toward execution.

Nice to Have:

• Experience with LLMs, AI agents, or automation tools.

• Experience in BPO, CX platforms, or enterprise systems.

• Experience building customer-facing analytics or dashboards.

WHAT WE PROVIDE
Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identity, sexual orientation, neurodiversity, disability, or any other legally protected status