ABOUT HUGO

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.

WHAT YOU’LL BE DOING

This role is critical to the daily success of the Corporate People Operations team. You will be responsible for the executing, coordinating and providing key operational and administrative support across the employee lifecycle. This is a hands-on role where your bias to action and willingness to learn will directly contribute to process improvement and high-quality employee support.

Responsibilities

• Provide timely first-line support to employees on people-related inquiries, escalating complex issues to the People Operations Manager.

• Execute and coordinate core HR administration tasks, including drafting employee letters, managing documentation, and ensuring accurate records management.

• Ensure prompt and professional resolution of employee requests through email, internal channels, and the Zoho People Helpdesk.

• Coordinate the administrative aspects of onboarding for Corporate employees, ensuring all documentation, system access, and scheduling are complete for a seamless new-hire experience.

• Track and manage probation processes, including confirmations, extensions, and related communications.

• Support the offboarding process by coordinating system deactivations, processing final documentation, and assisting with exit workflows.

• Maintain accurate and up-to-date employee data in Zoho People, ensuring integrity across all lifecycle changes.

• Coordinate the administration of employee benefits processes, including HMO, pension, Group Life Insurance, and background checks, ensuring timely execution and record-keeping under the guidance of the People Operations Manager.

• Manage the day-to-day workflow of the Zoho People Helpdesk, ensuring employee requests are logged, routed, and resolved consistently and efficiently.

• Coordinate team meetings, scheduling, and produce accurate meeting notes for the People Operations team.

• Conduct research on HR best practices, policy updates, and process-related topics to support team initiatives.

• Proactively contribute to the execution of employee engagement initiatives and events.

WHAT QUALIFICATIONS YOU’LL NEED

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.

• 3-5 years of hands-on experience in an HR or People Operations support role.

• Familiarity with core HR processes including onboarding, offboarding, employee administration, and HR systems management.

• Ability to work with People data and generate basic reports to support operational decision-making.

• Bias to Action & Quickness with an intrinsic drive to execute tasks efficiently and solve problems proactively.

• Exceptional organizational skills and flexibility to manage shifting priorities and embrace new challenges in a dynamic environment.

• Strong written and verbal communication skills with a clear service-oriented approach.

• Highly organized, detail-oriented, and able to manage multiple priorities effectively.

Preferred Background:

• Demonstrated ability to handle sensitive employee information with high levels of discretion and confidentiality.

• Strong organizational, analytical, and problem-solving skills with attention to detail.

• High emotional intelligence and a collaborative, service-oriented approach to working with employees and cross-functional stakeholders.

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual