About Hugo

Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we specialize in high complexity, judgment-led workflows where nuance matters and legacy playbooks break. Our teams deliver some of the world’s most demanding digital operations, including AI and model evaluation, multimodal trust and safety, crisis and escalation workflows, and advanced customer experience programs.

We built our workforce to thrive in ambiguity. Our university-trained teams operate with AI-enabled workflows, strong analytical rigor, and a culture that rewards accuracy and ownership. Since 2017, we have scaled rapidly while maintaining exceptional retention and a reputation for world-class execution.

We are enterprise-ready, but we deliver it differently. We maintain the full compliance, security standards, and operational rigor required to compete with the largest global BPOs, yet operate with the agility and intelligence of a modern, analytics-driven organization. Our teams think like consultants rather than traditional agents, pairing smart problem-solving with structured execution. This gives clients the reliability and sophistication expected from top-tier providers, while also bringing enterprise-level capability to smaller companies that typically cannot access it.

Our mission drives everything. Outsourcing generates massive global value, yet only a small fraction reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and showing that African talent can power the future of the digital economy.

Role Overview

As a Sales Administrator, you will support the backbone of our go-to-market operation. Reporting to the Head of Revenue Operations, this role sits at the intersection of sales support, research, data quality, and internal enablement.

This is not a quota-carrying role. Instead, your work ensures that sales and revenue teams have accurate information, well-maintained systems, and easy access to the materials they need to execute effectively. Your impact will show up in cleaner pipelines, better-prepared sales conversations, and less friction across teams.

The role starts as an individual contributor and offers clear progression over time into either deeper operational ownership or people leadership, depending on strengths and interests.

What You’ll Be Responsible For

Account & Lead Research

• Research target accounts, buyer personas, and organizational structures

• Identify decision-makers, map accounts, enrich lead data, and surface insights that support effective outreach

Sales Data & Systems Hygiene

• Maintain accurate and consistent account, contact, and pipeline data across internal systems

• Validate and update records to support reliable reporting and decision-making

Internal Knowledge & Documentation

• Organize and maintain internal knowledge such as prior RFP responses, sales FAQs, and enablement resources

• Reduce duplicated effort by making institutional knowledge easier to find and reuse

Sales Assets & Collateral

• Manage shared sales materials, templates, and decks

• Sanitize and standardize assets so teams can confidently reuse them

Operational Support

• Support scheduling, coordination, onboarding logistics, and internal task tracking for revenue teams

• Help keep teams focused on high-value work by handling operational details

Cross-Functional Support

• Work closely with Sales, Revenue Operations, Marketing, and Partnerships on initiatives that depend on strong research, organization, and follow-through

What Success Looks Like

• Sales teams trust the quality and accuracy of research and data

• CRM and internal systems stay clean, consistent, and easy to navigate

• Knowledge and sales materials are easy to find and rarely recreated

• Revenue teams spend less time fixing, searching, or guessing

• You are seen as dependable, proactive, and increasingly capable of taking ownership

What We’re Looking For

Core Competencies

• Strong organizational skills and attention to detail

• Curiosity about how companies, teams, and buying decisions work

• Ability to manage multiple requests without losing quality

• Comfort working independently with minimal day-to-day oversight

• Willingness to ask questions and clarify ambiguous instructions

• Clear, professional written communication

• Interest in learning how modern revenue teams operate

Experience

• Experience working with or supporting sales teams is preferred

• Exposure to B2B environments is helpful but not required

• Background in operations, administration, or support roles is a plus

Tools

• Familiarity with tools like HubSpot, Apollo, LinkedIn Sales Navigator, Clay, or AI tools is beneficial

• Willingness to learn new tools matters more than prior experience

Location & Working Model

• Open to candidates based in Africa

• Hybrid or onsite depending on location and team needs

What We Offer

• A high-ownership environment that values precision and follow-through

• Exposure to how modern revenue organizations operate

• Clear opportunities to expand responsibility and impact over time

• A role where strong execution genuinely moves the business forward