About Hugo

Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs.

Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2017, we’ve scaled rapidly while maintaining strong retention and consistent execution quality.

We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies.

Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy.

Role Overview

The Admin Manager will serve as the operational backbone of Hugo’s Cape Town site, owning day-to-day administration, facilities, and site operations. This role ensures the office runs smoothly, remains compliant, and delivers a consistent, high-quality employee experience aligned with Hugo’s global standards.

You’ll work closely with Hugo’s central People Operations, IT, and Finance teams in Lagos, acting as the on-the-ground owner for all admin and site-related needs while supporting delivery leaders to create a productive, well-run environment for our teams.

What You’ll Be Doing

Site & Office Operations

• Own all office operations, including vendors, utilities, supplies, maintenance, and service providers.

• Ensure the Cape Town site is well-maintained, secure, and operationally ready at all times.

• Act as the primary site contact for facility inspections, health & safety compliance, and local regulatory requirements.

People & Admin Support

• Support local HR operations, including onboarding logistics, attendance tracking, and offboarding coordination.

• Serve as a point of contact for day-to-day employee admin queries, escalating to central teams when needed.

• Partner with People Ops to ensure consistent application of Hugo policies and processes on-site.

Assets, IT & Logistics

• Maintain accurate inventory of work tools and equipment, ensuring compliance with asset tracking and security policies.

• Coordinate with IT on access management, equipment setup, and issue resolution.

• Manage travel, lodging, and local logistics for visiting staff, leaders, and clients.

Finance & Coordination

• Manage petty cash, local expenses, and reconciliations in line with central finance guidelines.

• Act as the liaison between Cape Town staff and central teams (People Ops, IT, Finance) for admin-related escalations.

• Partner with the Delivery Lead to ensure the site environment supports performance, productivity, and culture.

What We’re Looking For

• 3–5 years+ experience in office administration, facilities management, or operations roles.

• Proven ability to run day-to-day site operations independently and reliably.

• Strong organizational skills with high attention to detail and follow-through.

• Comfortable coordinating across HR, IT, Finance, and external vendors.

• Proficient with Google Workspace and basic IT/admin systems (ticketing, access management, inventory tracking).

• Experience in a fast-paced, scaling, or BPO environment is a strong advantage.

Compensation

• Competitive compensation package, aligned with experience and performance

What We Offer

• A flexible work environment with strong ownership and accountability

• The opportunity to make a measurable impact in a growing business

• Exposure to complex, high-value sales in a fast-evolving industry

• Clear expectations and room to grow with the business