About Hugo

Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs.

Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2017, we’ve scaled rapidly while maintaining strong retention and consistent execution quality.

We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies.

Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy.

Role Overview

As a Senior Sales Executive, you will own net-new revenue generation for Hugo’s sales outsourcing services, with a primary focus on B2C sales programs within the hospitality and travel industry.

This is a senior, full-cycle sales role with full ownership from initial outreach through close and expansion. You will sell long-term, high-ACV partnerships and act as a trusted commercial advisor to prospective clients navigating complex sales delivery and conversion challenges.

You will report directly to Revenue leadership and operate with a high degree of autonomy, accountability, and ownership—while leveraging strong internal marketing, research, and operations teams to support execution and delivery.

This Role Is a Strong Fit If You Have One of the Following Backgrounds

• Direct experience selling or delivering sales outsourcing / sales delivery services within a BPO environment

• Senior sales leadership experience at a company that outsourced SDR, BDR, inbound, or inside sales functions

• A proven track record selling complex, high-value services into hospitality, travel, or similar high-volume B2C industries, with a clear point of view on how modern sales outsourcing should be positioned and sold

Key Responsibilities

Revenue Ownership

• Own net-new outbound revenue generation for Hugo’s sales outsourcing services

• Consistently hit and exceed a seven-figure annual quota

Enterprise Sales Execution

• Build and execute strategic account plans across a defined list of mid-market and enterprise accounts

• Prospect and engage senior leaders across Sales, Revenue, Operations, and Customer Experience using multi-channel motions

• Lead structured, high-quality discovery to uncover revenue, conversion, and sales delivery challenges

Full-Cycle Deal Leadership

• Own the entire sales cycle: qualification, solution design, pricing, negotiation, and contract close

• Design tailored outsourcing solutions aligned to client goals and operational realities

• Identify and close expansion and cross-sell opportunities when aligned with client needs

Industry Expertise & Representation

• Develop deep expertise in hospitality, travel, and adjacent high-volume B2C verticals

• Represent Hugo at industry conferences, events, and in-person meetings

• Build credibility as a knowledgeable partner with a strong commercial point of view

Operational Discipline

• Maintain accurate CRM hygiene, forecasting, and pipeline reporting

• Partner closely with delivery and operations teams to ensure successful handoff and long-term client outcomes

What Success Looks Like

• Consistent achievement of seven-figure quota targets

• Strong pipeline coverage driven by high-quality outbound efforts

• High close rates through effective discovery and solution-led selling

• Trusted relationships with senior client stakeholders

• Smooth collaboration with delivery teams leading to durable, long-term partnerships

Qualifications & Experience

Core Competencies

• Exceptional outbound sales and discovery skills

• Strong executive presence and comfort selling complex services to senior decision-makers

• Highly disciplined, organized, and accountable

• Comfortable operating independently while collaborating cross-functionally

• Confident, clear communicator who thrives in competitive, enterprise sales environments

Experience

• 5+ years of experience selling sales delivery, sales outsourcing, or BPO services

• Proven success selling long-term, high-ACV services to mid-market and enterprise customers

• Strong understanding of US-based sales outsourcing models and their commercial value

• Demonstrated track record of net-new revenue generation

• Experience owning complex, full-cycle enterprise sales motions

• History of carrying and closing against a seven-figure quota

Tools & Technology

• HubSpot

• Apollo

• LinkedIn Sales Navigator

Location & Travel

• US-Remote 

• Approximately 25% travel for conferences, events, and in-person meetings

Compensation

• Base salary + commission

• Uncapped upside based on performance

What We Offer

• A flexible, remote-first work environment with strong operational support

• Meaningful autonomy and ownership over high-impact deals

• Competitive compensation with uncapped upside

• The opportunity to sell services that create long-term value for clients and their teams