ABOUT HUGO

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client’s needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.

WHAT YOU’LL BE DOING

As Director, Partnerships & Alliances at Hugo, you will be responsible for building and nurturing a diverse network of individuals and organizations that drive new business referrals and long-term collaborations. You will create, manage, and scale Hugo’s partnership ecosystem, including our ambassador, referral, and consultant programs, while also managing a small number of strategic technology alliances.

This role is perfect for someone who thrives in conversations, loves meeting new people, and would rather be at a networking event than behind a desk. You are energized by connecting dots, following up with precision, and building systems that turn great introductions into lasting partnerships.

Reporting to the Head of Sales, you’ll work closely with Marketing and the broader Revenue team to ensure Hugo’s partnerships contribute meaningfully to our growth.

Three Core Responsibilities:

Events and Conferences, Ambassador Program, Partnerships and Alliance Support

Key Responsibilities

• Build, manage, and scale Hugo’s partnership ecosystem across multiple channels (Ambassadors, Friends of Friends, Brokers/Consultants, Fractional Consultants, and Tech Partnerships).

• Identify, recruit, and engage new Ambassadors - individuals who refer business to Hugo in exchange for referral rewards.

• Design and oversee a structured referral management process to ensure timely tracking, communication, and payout accuracy.

• Launch and maintain engagement programs to ensure regular outreach, partner recognition, and reactivation of dormant relationships.

• Collaborate with Marketing to design content and “activation kits” for ambassadors and partners that make it easy to share Hugo’s story.

• Build and maintain a dynamic partner CRM database to track relationships, opportunities, and results.

• Represent Hugo at industry events, networking sessions, and conferences; organize and host local partner gatherings such as dinners and happy hours.

• Lead conference booth strategy

• Establish and manage a small number of strategic “quid pro quo” partnerships with technology or service companies that complement Hugo’s offering.

• Work cross-functionally with Revenue Operations and Marketing to report on partnership effectiveness and optimize outreach.

• Ensure compliance with internal processes and partner agreements, maintaining a high standard of professionalism and consistency.

• Identify Influencers who are looking to promote their brand through interviews with Hugo.

WHAT QUALIFICATIONS YOU’LL NEED

Competencies

• Exceptional interpersonal, communication, and relationship-building skills; thrives on meeting new people and creating meaningful connections.

• Self-starter who can independently manage outreach, follow-up, and relationship tracking across a high volume of contacts.

• Highly organized with strong project management skills and attention to detail.

• Natural networker who enjoys being “on the road,” attending events, and representing Hugo.

• Creative thinker with the ability to design and execute scalable partnership and ambassador programs.

• Collaborative and resourceful, with the ability to work cross-functionally with Marketing, Sales, and Operations teams.

• Strong written communication skills and comfort with digital tools for tracking and engagement.
  

Experiences

• 5+ years of experience in partnerships, recruiting, sales, or corporate events.

• Demonstrated success in building or managing referral or ambassador programs.

• Experience representing a brand at industry events or professional gatherings.

• Strong knowledge of CRM tools (e.g., HubSpot, Salesforce) and productivity platforms (Google Workspace, Sheets, Slides, etc.).

• Prior experience in or exposure to the BPO, outsourcing, or professional services industry is a plus.
  

Travel & Location

United States -  requires regular travel (25%+). Expect frequent in-person meetings, conferences, and networking events.

Compensation

Competitive Salary + Performance bonuses.

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun “office” culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.