Programs Associate

ABOUT HUGO

WHAT YOU'LL BE DOING

The Programs Associate supports the successful planning, coordination, and delivery of the Talent Hub’s 6-day Upskilling Program — a key stage in Hugo’s recruitment funnel. The program equips shortlisted candidates with the knowledge, values, and functional skills required to thrive within Hugo’s high-performance environment.

The Programs Associate works closely with the Programs Manager to ensure seamless program execution, from curriculum management and facilitator coordination to candidate communications, daily assessments, and overall cohort experience. The role requires exceptional organizational skills, attention to detail, and a passion for operational excellence in learning delivery

Key Responsibilities:

1. Program Coordination and Administration

Support the end-to-end planning, scheduling, and delivery of all Upskilling Programs in line with the Talent Hub programs calendar.
Manage pre-program communications, onboarding materials, and candidate logistics (e.g., attendance confirmation, joining instructions, and pre-assessments).
Maintain accurate program records, attendance tracking, and daily performance logs for each cohort.
Prepare and distribute program schedules, facilitator briefs, and feedback forms

2. Curriculum and Learning Experience Support

Assist with curriculum reviews and content refresh cycles to ensure alignment with Hugo’s mission, values, and vertical-specific skill requirements.
Coordinate the setup and management of learning resources (digital and physical) required for training delivery.
Gather participant and facilitator feedback after each program to inform continuous improvement.

3. Facilitator and Trainer Management

Maintain data quality standards through routine validation, cleaning, and documentation.
Support the Programs Manager in identifying, onboarding, and managing external facilitators and subject-matter trainers.
Coordinate facilitator schedules, session materials, and compensation processing.
Ensure facilitators are briefed and aligned with each program’s objectives, structure, and learner expectations.

4. Candidate Engagement and Assessment

Serve as a point of contact for candidates during upskilling programs, ensuring smooth daily flow and timely communication.
Support administration of daily assessments, including collation, marking, and scoring.
Maintain detailed candidate performance records and prepare post-program summaries for onward screening decisions
Promote active engagement and a positive learning experience for all participants.
Prepare cohort reports summarizing participation rates, assessment outcomes, facilitator feedback, and overall program performance.
Track and report operational metrics such as completion rates, average assessment scores, and conversion rates from program to hire
Identify opportunities to streamline program operations and enhance participant satisfaction.

4. Reporting and Continuous Improvement

Prepare cohort reports summarizing participation rates, assessment outcomes, facilitator feedback, and overall program performance
Track and report operational metrics such as completion rates, average assessment scores, and conversion rates from program to hire.
Identify opportunities to streamline program operations and enhance participant satisfaction.

Qualifications and Experience

Bachelor’s degree in Business Administration, Human Resources, Education, or a related field.
2–4 years of experience in program coordination, training operations, or HR/recruitment support functions.
Proven experience managing multiple stakeholders and complex schedules in a fast-paced environment.
Strong proficiency in Google Workspace, Excel/Sheets, and project or event management tools (e.g., Trello, Asana, or Notion).
Experience with learning management systems (LMS) or digital training platforms is an advantage.

Key Competencies

Warm, approachable, and proactive communicator
Excellent organizational and multitasking skills.
Strong communication and interpersonal abilities.
Detail-oriented, proactive, and resourceful.
Comfortable managing tight timelines and large cohorts.
Team player with a “can-do” attitude and commitment to continuous improvement.
Passion for learning, development, and helping others succeed

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.

African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.

Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people

Programs Associate

About Hugo

Programs Associate